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The Art of Customer Service

Public Event


Thursday, Oct. 25, 2018

Surry Community College welcomes Biltmore Center for Professional Development.

Exceptional customer experiences do not occur by accident.

They are the result of intentional planning and processes designed to exceed expectations.


Key Takeaways:

* Adapt time-tested Biltmore best practices to assess and improve your organization.
* Obtain practical tools for proactively and consistently delivering Gracious Hospitality® to customers and guests.
* Learn methods for fostering an organizational culture of internal service that encourages employees to deliver exceptional external service.
* Discover ways to differentiate your customer experience as a competitive advantage.


Lunch and presentation materials included.

Seating is limited so register early to guarantee your seat.

Hours

8:30am - 3:30pm

Admission

Early registration: Now – August 31st $115
Late registration: September 1st – October 19th $145

Contact Information

Phone (336) 386-3618
Email [email protected]
Website http://www.surry.edu/hospitality



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